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 If you own a holiday property in Bulgaria, do you ask your guests to fill in a quick questionnaire after they leave? If you are not doing this, you are missing out on a valuable opportunity to improve the quality of your holiday rental property in Bulgaria and provide excellent customer service.

When setting up your holiday property in Bulgaria you probably did your best to make it the ideal experience for your guests. However, you can’t think of everything and it is inevitable that your guests will come up with one or two suggestions as to how you could improve the holiday home. Some people are shy and will not mention this to your face. Other people will just take it in stride and not complain. However, you really want to hear this feedback because it will help you make the property even more perfect so that you can satisfy your customers completely.

By giving your guests a simple and easy questionnaire and encouraging them to fill it out, you are giving them the opportunity to help you improve in ways that you have not thought of yet. For example, perhaps you have forgotten to include a potato peeler or a cheese grater in the kitchen, or a light near the front door to help find the keyhole in the dark. You can provide the guest questionnaire at the property, or you can send it out in an email to your guests after they have left.

Here are a few more tips for creating your guest questionnaire for your property in Bulgaria:

·        You can ask your guests how they heard about your property, which will tell you what forms of advertising are working the best.

·        You can also use the questionnaire as a way of gauging interest in possible additions that you are planning for your property, such as asking “would you be interested in wireless internet access?” This way you can get a feel from your customers as to whether a new feature would be worthwhile.

·        As well as asking your guests what they thought about the property in Bulgaria, you can also ask them if they were satisfied with the level of customer service that they received and if they have any suggestions for improvement in that area.

·        If you are sending the questionnaire by email, wait approximately one week before sending. When most people return from holiday they have a huge number of emails to wade through and your questionnaire might get lost in the pile.

·        On the bottom of your questionnaire you can provide a box for the customer’s email address and ask them if they would like you to contact them with further information. Then once or twice a year you can send all of your previous guests a newsletter or an email letting them know about any additions you have made to the property, any local events or attractions, and your current rates. It might encourage a repeat booking!

Creating a customer questionnaire will help you make your holiday property in Bulgaria the best it can be!

Author Bio

If you rent out your property Bulgaria to guests, you can use a customer questionnaire to receive valuable feedback to improve your services and facilities.